Would you like to exchange or return a product?

Changed your mind? No worries - you have 100 days to return or exchange your product.

Returns and exchanges - step by step

No unnecessary paperwork. Complete the return form, prepare your parcel and send the product back using the shipping method of your choice.

1

Complete the form

Enter your order number and select the product you'd like to return or exchange.

2

Pack your parcel

Place the product in the parcel. You can include proof of purchase and the form (it speeds things up, but isn't required). Secure the parcel and seal it well.

3

Send your parcel

Send returns to:
BrandLine Group
Panattoni Park X, Building B
11 Fabryczna Street
62-023 Żerniki, Poland

4

Receive your refund or replacement

We'll refund your money within 14 days to the account used for payment. For exchanges - we'll send the new product.

Complete the form

Frequently asked questions

You can find our complete knowledge base in the Lionelo FAQ.

Yes. The product may be inspected and tested to the extent that would be possible in a physical store. If the use of the product goes beyond what is necessary to establish its nature, characteristics and functioning and results in a reduction in its value, the consumer may be liable for the resulting loss.

You can return the product using any courier company. The buyer is responsible for the return shipping costs. Please pack the parcel securely and, if possible, insure it.

The buyer is responsible for the return shipping costs.

When a product is replaced with a new one, Lionelo covers the cost of shipping the replacement product.

Your refund will be issued as soon as possible, but no later than 14 days after we receive your returned parcel.