Need to make a warranty claim?

Does your product need to be repaired? Submit a claim online - we will guide you through the entire process step by step.

Warranty claim - step by step

Fill out the form, wait for our response, and let us handle the rest.

1

Submit a claim

Fill out the online form. Provide contact details and describe the issue in detail. Attach a photo or scan of proof of purchase and photos showing the problem.

2

Wait for contact

After analyzing the submission, we will contact you (usually within 24-48 hours) to propose a solution. In the event of a need for service verification, we will inform you about the next steps.

Complete the form

Frequently asked questions

You can find our complete knowledge base in the Lionelo FAQ.

The Lionelo service team makes every effort to process each warranty claim as quickly as possible. Provided that the necessary parts are available, the process will take no longer than 21 business days from the date the product is delivered to the service centre. If any required parts are unavailable, this period may be extended in accordance with the terms set out in the warranty card.

Under our terms and conditions, our service team has up to 21 business days to complete the warranty claim process. However, our technicians will do everything they can to return your product as quickly as possible, so claims are usually resolved much sooner.

We recommend sending the complete set. This allows the technician to verify that the new component works correctly with the fully assembled product. In some cases, replacing one part may not resolve the issue, which is why sending the entire set is advisable.

If you are unsure what to send, please contact our Customer Service team by phone.

Lionelo Protect

For us, every purchase marks the beginning of a shared journey. We want our products to support your family for as long as possible. That is why we created the Lionelo Protect programme.

Learn more