Terms of service

General Terms and Conditions

1. Scope of application

The following General Terms and Conditions (GTC) apply to the use of the online shop at lionelo.com/uk-uk and to contracts concluded through it between BRANDLINE GROUP spółka z ograniczoną odpowiedzialnością (a Polish limited liability company), ul. Adama Kręglewskiego 1, 61-248 Poznań, Poland, entered in the register of entrepreneurs of the Polish National Court Register maintained by the District Court Poznań - Nowe Miasto and Wilda in Poznań, under KRS number 0000552768, REGON 361233546, VAT ID PL7822579840, e-mail: shop@lionelo.com, telephone: +48 61 222 29 79 (hereinafter the "Seller"), and the customer. The shop is operated by the Seller on its own behalf and is not a marketplace for independent third-party sellers.

“Consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

2. Technical requirements

In order to use the website and the online shop properly, the following requirements must be met:
1. possession of a data communication device (computer, smartphone, tablet, etc.) on which an Internet browser is installed and correctly configured to receive the website in accordance with the manufacturer's recommendations;
2. access to the Internet;
3. an active e-mail address;
4. a programme for displaying files in PDF format.
The availability and proper functioning of the website may depend on the device, Internet connection, browser, software and other solutions used by the customer.
The Seller is not an internet provider or provider of other publicly accessible telecommunication services. The customer must obtain access to a computer workstation or other end device via which the functionality of the website can be used.
In order to ensure the security of communications, the Seller shall take technical and organisational measures appropriate to the level of threat to the security of the website.
At the customer's request, the Seller shall inform the customer in a form chosen by the customer about specific risks in connection with the use of electronically provided services.
The website uses cookies to collect information related to the use of the website by the customer. Detailed information about the cookies used on the website can be found in the Privacy Policy and the Cookie Policy.

3. Conclusion of contract

The product descriptions contained in the Seller's online shop are not binding offers to conclude a contract on the part of the Seller. They merely represent an invitation to the customer to submit a binding offer.
The customer may initially place products in the shopping basket without obligation and may correct the information entered before submitting the order using the functions provided in the checkout. By clicking the button labelled “Pay now”, “Order with obligation to pay” or another corresponding and unambiguous formulation indicating an obligation to pay, the customer submits a binding offer to conclude a purchase contract.
For electronic payment methods, the payment or authorisation requirements applicable to the payment method selected by the customer must be successfully satisfied and confirmed by the relevant payment service provider before the Seller accepts the order. Actual credit of the payment amount to the Seller’s bank account is not required unless the selected payment method provides otherwise. Processing, authorisation or reservation of funds by a payment service provider does not, by itself, constitute acceptance of the customer’s offer by the Seller.
If the payment transaction cannot be successfully completed or is not confirmed by the relevant payment service provider, the order is automatically cancelled. In that case, the customer’s offer is not accepted by the Seller and no contract is concluded. The customer will be informed accordingly. Where the payment service provider or the checkout makes available a link or another facility allowing the customer to retry or complete the payment, use of that facility does not by itself result in the conclusion of a contract.

For payment methods allowing deferred payment, the conditions applicable to the selected payment method and, where relevant, the authorisation requirements of the relevant payment service provider apply.

Once the applicable payment or authorisation conditions have been successfully satisfied and the order has been received by the Seller, the Seller sends the customer one e-mail which both confirms receipt of the order and expressly accepts it. The contract is concluded when that e-mail is received by the customer. The e-mail also contains or makes available on a durable medium the order details, these GTC and the other contractual information required by applicable law.
Any earlier automated message displayed by the checkout or sent by a payment service provider which merely confirms receipt of order data, payment status or payment authorisation does not constitute acceptance of the customer’s offer unless it expressly states that the Seller has accepted the order.
If the Seller cannot accept the order, for example because the product is unavailable, payment has not been authorised, a delivery or legal restriction applies, an obvious error has occurred, or there is a reasonable suspicion of fraud, the customer will be informed and any payment collected for the unaccepted order will be refunded without undue delay.
The Seller stores the contract in its internal system. The customer receives the order details, these GTC and the legally required contractual information by e-mail or another durable medium. The internal record is not separately accessible to the customer, but a copy of the order information may be requested.

4. Right of cancellation

A Consumer has the statutory right to cancel this contract without giving any reason within 14 days. In addition, the Seller offers a voluntary 100-day return policy under which eligible goods may be returned by notifying the Seller within 100 days of receipt, subject to the additional conditions set out in paragraphs 12 to 14 below. The voluntary return policy does not restrict or affect the Consumer’s statutory rights.
The period begins on the day after the day on which the Consumer or a third party named by the Consumer, other than the carrier, takes possession of the goods. If several goods ordered in one order are delivered separately, it begins after receipt of the last item; if goods consist of several lots or pieces delivered separately, after receipt of the last lot or piece; and in the case of regular delivery of goods during a defined period, after receipt of the first item.
To exercise the right to cancel, the Consumer must inform the Seller (BRANDLINE GROUP spółka z ograniczoną odpowiedzialnością, ul. Adama Kręglewskiego 1, 61-248 Poznań, Poland; e-mail: shop@lionelo.com; telephone: +48 61 222 29 79) by a clear statement, for example by letter or e-mail. The Consumer may also use an online cancellation or returns function if one is made available on the Website. The attached sample cancellation form may be used, but this is not mandatory. Where the Consumer submits a cancellation statement using an online function provided by the Seller, the Seller will acknowledge receipt of the cancellation on a durable medium without delay.
The statutory cancellation deadline is met if the Consumer sends the cancellation statement before the 14-day cancellation period expires. For the voluntary return policy, the request to return the goods must be notified to the Seller before the 100-day period expires.

Consequences of cancellation

If the Consumer exercises the statutory right to cancel within the 14-day cancellation period, the Seller will reimburse all payments received for the cancelled goods, including the cost of the least expensive standard delivery offered by the Seller in the case of cancellation of the entire order. Supplementary delivery costs resulting from the Consumer choosing a more expensive delivery method are not reimbursed. The refund will be made using the same means of payment as the Consumer used for the original transaction, unless the Consumer expressly agrees otherwise, and the Consumer will not incur any fee as a result of the refund. Where the Seller has not offered to collect the goods, the refund will be made without undue delay and no later than 14 days after the day on which the Seller receives the goods back or, if earlier, the day on which the Consumer provides evidence of having sent them back. Where the Seller has offered to collect the goods, the refund will be made without undue delay and no later than 14 days after the day on which the Seller is informed of the cancellation.
Where the Seller has not offered to collect the goods, the Consumer must return the goods without undue delay and no later than 14 days after informing the Seller of cancellation. The deadline is met if the goods are sent before that 14-day period expires. Where the Seller has offered to collect the goods, the Consumer must make the goods reasonably available for collection at the agreed time. The order number or other information allowing the return to be identified should be enclosed where reasonably possible.
Address for sending returned goods:
Brandline Group
Panattoni Park X
ul. Fabryczna 11, budynek B
62-023 Żerniki
Poland
This logistics address is for physical goods. The cancellation statement may be sent to the registered office or e-mail address stated above.
If the Seller offers to organise freight or collection, the specific cost will be communicated before booking and requires the Consumer’s agreement.
Use of a return transport service organised by the Seller is voluntary and is not a condition for valid exercise of the cancellation right.
During the statutory cancellation period, the Consumer is responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Where the statutory cancellation period has expired, the Consumer may exercise the voluntary right to return goods by notifying the Seller within 100 days of receipt. Use, damage or incompleteness of the goods does not in itself exclude this right. The Consumer is responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. The Seller may make a proportionate deduction from the refund to reflect that diminished value. Original packaging, accessories and manuals should be returned where available, but their absence does not in itself prevent a voluntary return. The notification and return procedures in paragraphs 3, 4 and 6 to 10 apply accordingly. Refunds are governed by paragraph 13 and exchanges by paragraph 14. The exclusions listed under “Exclusion of the right of cancellation” apply accordingly to voluntary returns. This policy does not restrict any statutory cancellation period extended by law or any statutory remedies for faulty goods.
Where a voluntary return is notified after the statutory 14-day period but within 100 days and the conditions in paragraph 12 are met, the Seller will reimburse the price paid for the returned goods. In the case of a full return of the order, the Seller will also reimburse the cost of the standard delivery originally paid by the Consumer. Any supplementary delivery costs resulting from the Consumer choosing a more expensive delivery method are not reimbursed. The refund will be made without undue delay after the Seller receives the returned goods or, if the Seller accepts evidence of dispatch for this purpose, after the Consumer provides such evidence. The refund will be made using the original payment method unless the Consumer expressly agrees to another method that does not involve any fee.
Subject to the conditions set out above, a Consumer may request an exchange for another Lionelo product within 100 days. If the exchange is accepted by the Seller, the Consumer bears the direct cost of returning the original goods, and the Seller bears the cost of standard delivery of the replacement product within the United Kingdom.

Exclusion of the right of cancellation

The right of cancellation does not apply, in particular, to:

the supply of goods made to the Consumer’s specifications or clearly personalised, for example goods genuinely manufactured or materially modified on the basis of individual measurements, embroidery, personalisation or a special adaptation; a standard size, colour or material option offered in the ordinary catalogue is not personalised merely because the Consumer selected it;
sealed goods which are not suitable for return for genuine health-protection or hygiene reasons once unsealed; goods liable to deteriorate or expire rapidly; goods inseparably mixed with other items after delivery; and digital content not supplied on a tangible medium once supply has begun after the Consumer gave the required prior express consent and acknowledgement. Medical devices and mattresses are not automatically excluded: an exclusion applies only where its specific statutory conditions are met.

Sample cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To:

BRANDLINE GROUP spółka z ograniczoną odpowiedzialnością
ul. Adama Kręglewskiego 1
61-248 Poznań
Poland
E-mail: shop@lionelo.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Address for returning physical goods:

Brandline Group
Panattoni Park X
ul. Fabryczna 11, budynek B
62-023 Żerniki
Poland

The above logistics address is for returning physical goods. The cancellation notice may be sent to the Seller’s registered office or by e-mail to shop@lionelo.com.

5. Prices/payment conditions

The prices stated in the online shop are shown in euro and include applicable VAT where chargeable. Any mandatory delivery charge or other unavoidable charge that can reasonably be calculated in advance is included in the total price shown to the Consumer at the relevant invitation to purchase. Where a mandatory charge cannot reasonably be calculated at that stage because it depends on information not yet provided by the Consumer, the Website clearly and prominently explains how that charge will be calculated and includes it in the total price as soon as it can reasonably be calculated. Optional delivery charges are shown separately. A Consumer will not be charged an undisclosed mandatory fee.
Only the payment methods displayed in the relevant checkout are available. Depending on availability, these may include:
1. Payment card;
2. PayPal;
3. Klarna;
4. Shop Pay;
5. Apple Pay or Google Pay.
Unless the selected payment method expressly provides for deferred payment, the payment transaction must be successfully completed as part of the checkout process and confirmed by the relevant payment service provider. If the transaction is not successfully completed or confirmed, the order is automatically cancelled in accordance with section 3.3 and no contract is concluded.
Where the selected method allows deferred payment, the conditions applicable to that payment method and, where relevant, the authorisation requirements of the relevant payment service provider apply.

6. Delivery and shipping conditions

Delivery charges and estimated delivery periods are displayed on the product page or during checkout and may depend on the goods and delivery postcode. Unless a different period is expressly agreed, goods will be delivered without undue delay and no later than 30 days after conclusion of the contract.
Orders placed through the Website are delivered by courier. Unless a different delivery date or period has been agreed with the Consumer, the Seller will deliver the goods without undue delay and, in any event, no later than 30 calendar days after the day on which the contract is concluded. The applicable delivery charge is displayed before the order is submitted.
Delivery is made to the address specified by the customer. The Seller may deliver goods from one order separately where reasonably necessary and without charging a Consumer additional delivery costs unless agreed in advance.
If delivery is delayed, the Seller will inform the customer of the reason and expected delivery date. A Consumer retains all statutory rights relating to late delivery. Depending on the circumstances, the Consumer may require delivery within an additional appropriate period or may be entitled to treat the contract as at an end without allowing additional time, including where the Seller has refused to deliver or delivery by the agreed time was essential within the meaning of applicable law.
The Seller may issue an electronic invoice or receipt and send it to the e-mail address used for the order. A Business Customer must provide complete invoicing details before the invoice is issued.
For a Consumer, risk passes when the Consumer or a person identified by the Consumer, other than the carrier, takes physical possession. If the Consumer independently appoints a carrier not offered by the Seller, risk passes when the goods are delivered to that carrier.

7. Scope of the services provided via the website

The website enables the customer to use the following electronically provided services:
1. register and log in to the customer account,
2. access to the account by the registered customer,
3. management of the personal data provided when registering and using the account,
4. obtaining information about the goods offered in the online shop,
5. orders for goods offered in the Internet shop,
6. conclusion of a contract via the Internet shop,
7. the storage of information on transactions carried out (contracts concluded),
8. access to electronic invoices via a registered account,
9. ordering a newsletter service via the website.
Where acceptance of these GTC is required for registration or ordering, the Website provides a clear opportunity to read and save them before the relevant action is completed. Creating an Account is not required for exercising statutory rights.
Contracts are concluded and fulfilled in English.
The Seller may withdraw, change or temporarily suspend particular free Website services for operational, legal, security or maintenance reasons. Where practicable, users will be informed in advance. Accepted orders and statutory rights remain unaffected.
The Seller may change the technical manner in which Website services are supplied where reasonably necessary, provided this does not materially reduce an ongoing service without notice or affect rights arising from an accepted order.
The website enables the use of the services and the placing of orders 24 hours a day, 7 days a week, except during periods of technical interruptions and maintenance work. Any technical interruptions and maintenance work will be carried out as far as possible during the night. Where practicable, information about planned interruptions will be provided on the Website in advance.

Consumer reviews and User Content

The Website uses TrustMate to collect, verify and display consumer reviews. Reviews marked as verified are subject to checks designed to link them to a purchase or genuine experience of using the goods, in particular through review invitations linked to the relevant order. Information explaining whether and how published reviews are verified is readily available to Consumers. The Seller takes reasonable and proportionate steps to prevent and remove fake reviews, concealed incentivised reviews and false or misleading information derived from reviews.
Both positive and negative reviews may be published in accordance with TrustMate’s rules. Publication does not depend on a review being positive. The Seller does not alter the content or meaning of a review merely because it is negative and does not selectively suppress negative reviews while publishing positive ones. The Seller does not commission fake reviews. Any incentive for submitting a review must be clearly disclosed and must not depend on the review being positive.
If doubts arise about a review’s authenticity, available information and, where appropriate, supporting evidence may be used to establish whether the review can be linked to a purchase or genuine experience of using the goods. Reviews that are fake, misleading or cannot be linked to a genuine purchase or use of the goods may be removed, or their removal may be requested, in accordance with TrustMate’s rules and applicable law. Users must not submit unlawful content or fake reviews or conceal an incentive received for submitting a review. Moderation decisions are made objectively and proportionately and may be challenged by e-mailing shop@lionelo.com.
Reviews concerning the Website may also appear on third-party platforms or websites. Verification of reviews on those platforms is governed by the relevant provider’s rules. If the Seller republishes such reviews or information derived from them on the Website, the Seller remains responsible for complying with its own obligations under applicable law.
TrustMate’s terms applicable to users, including the rules for publishing reviews, are available at: https://trustmate.io/user-regulations.

8. Registration of an account

When registering or using an account on the website, the customer must provide information that is accurate up to date, not misleading and does not infringe the rights of third parties. The customer is responsible for the accuracy and lawfulness of information submitted by the customer.
The Account is optional. To create or access an Account, the customer follows the registration or authentication process currently made available on the Website. This may include providing an e-mail address and authenticating by means of a verification code sent to that address or by another authentication method made available through the Website. A password is not required where the Website uses passwordless authentication. Before completing the relevant process, the customer is given access to these GTC and the Privacy Policy and, where required by the Website, confirms acceptance of the GTC.
During registration, the customer may separately and voluntarily consent to receive electronic marketing communications.
Registration creates a free contract for maintaining the Account for an indefinite period. The customer may terminate it at any time by requesting deletion of the Account from the Seller. Account deletion does not cancel accepted orders or remove records which the Seller must retain by law.
The customer must keep Account information accurate and login credentials confidential and should notify the Seller promptly of suspected unauthorised access. The customer is responsible for unlawful content or inaccurate data submitted by the customer, but not for security failures attributable to the Seller.

9. Cancellation of the customer account

The customer may request deletion of the Account at any time by sending an e-mail to shop@lionelo.com.
The Seller may restrict or delete an Account where reasonably necessary for security, maintenance, suspected fraud, unlawful use, repeated material breach of these GTC or discontinuation of the Account service. Where practicable and lawful, the Seller will give reasons and reasonable notice or an opportunity to remedy the breach.
Cancellation of the Account terminates the free Account service but does not affect existing contracts, complaints, cancellation notices or statutory rights.

10. Reservation of title

The goods remain the Seller’s property until full payment has been made.

11. Transport damage

If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your statutory rights and remedies in respect of non-conforming goods. However, you will help us to assert our own claims against the carrier or the transport insurance company.

12. Intellectual property rights

The content and structure of the website are protected by copyright.
Unless these GTC provide otherwise, all intellectual property rights in the content available on the Website, including copyright, trade marks and other protected intellectual property rights, are owned by or licensed to the Seller or other relevant rights holders.
Except as permitted by applicable law or paragraph 4 below, the reproduction, modification, distribution or other use of Website content, including text and photographs, requires the Seller’s prior consent.
Website materials may be copied or stored for personal, non-commercial use. They may not be distributed, republished or made available on another website without the Seller’s consent, except where such use is permitted by applicable law.

13. Consumer statutory rights, complaints and product safety

Under the Consumer Rights Act 2015, goods supplied to a Consumer must be of satisfactory quality, fit for any particular purpose made known to the Seller, as described and, where applicable, match a sample or model. Installation carried out by or under the Seller’s responsibility must also be performed correctly. Where goods include digital content, the goods do not conform to the contract if that digital content fails to meet the applicable statutory requirements concerning satisfactory quality, fitness for a particular purpose or description.
If goods do not conform to the contract, the Consumer may have the short-term right to reject them, normally within 30 days beginning when the statutory conditions are met. A valid rejection entitles the Consumer to a refund in accordance with law. A refund due following the exercise of the short-term or final right to reject will be made without undue delay and, in any event, within 14 days beginning with the day on which the Seller agrees that the Consumer is entitled to it. The Seller will not unreasonably delay assessing the claim. The refund will be made using the same means of payment as the Consumer used, unless the Consumer expressly agrees otherwise, and no refund fee will be charged.
After the short-term right to reject has expired, or where the Consumer chooses not to reject, the Consumer may require repair or replacement. The chosen remedy may be refused only if it is impossible or disproportionate compared with the alternative. It must be provided free of charge, within a reasonable time and without significant inconvenience.
The Consumer may be entitled to an appropriate price reduction or the final right to reject where repair or replacement is impossible, is not completed within a reasonable time and without significant inconvenience, or the goods remain non-conforming after one repair or replacement, subject to the statutory conditions. Any deduction for use will be made only where permitted by law.
A lack of conformity appearing within six months of delivery is generally presumed to have existed at delivery unless the Seller proves otherwise or the presumption is incompatible with the nature of the goods or the fault. This evidential rule is not a six-month limit on statutory rights.
A complaint may be made by letter, e-mail to shop@lionelo.com, telephone or any complaint function made available on the Website. It should, where possible, identify the customer, order, goods, fault, date discovered and preferred remedy. A receipt is not mandatory if purchase can be proved by another reasonable means.
The Seller may request photographs, serial numbers, diagnostic information or physical inspection where reasonably necessary to assess the complaint. Where goods must be collected or returned in connection with the exercise of a statutory remedy, the Seller will bear the reasonable and necessary collection or return costs to the extent required by law. Goods requested for inspection are sent to Brandline Group, Panattoni Park X, ul. Fabryczna 11, budynek B, 62-023 Żerniki, Poland.
The Seller will acknowledge and investigate a Consumer complaint without undue delay and aims to give a substantive response within 30 days. If additional time is reasonably required, the Seller will explain why and provide an updated timetable. This service target does not extend any statutory deadline or permit repair or replacement to be delayed beyond a reasonable time.
The current international Lionelo commercial warranty rules at https://portal.brandlinegroup.com/rules-en expressly exclude products purchased in the United Kingdom, Great Britain and Northern Ireland. Accordingly, the 24-month “Lionelo” commercial warranty, the 12-year “Lionelo Protect” warranty and the “Post-Accident Car Seat Replacement” service are not offered for purchases through this Website unless a separate UK-specific written guarantee is expressly supplied for particular goods. This does not restrict statutory rights against the Seller.

Product safety, connected products and medical devices

The customer must read and follow all product-specific instructions, warnings, age, height, weight, installation, maintenance and supervision requirements. If the Seller, manufacturer or an authority issues a safety notice, corrective action or recall, the customer should stop using the goods where directed and follow the stated procedure.
General consumer products are subject in Great Britain to the General Product Safety Regulations 2005 and in Northern Ireland, within their scope, to Regulation (EU) 2023/988 on general product safety, alongside applicable product-specific rules. Consumer connectable products are also subject, where applicable, to the Product Security and Telecommunications Infrastructure Act 2022 and related security regulations.
Some Lionelo products may be medical devices. Medical devices supplied in Great Britain are placed on the market in accordance with the Medical Devices Regulations 2002 (SI 2002/618), as amended, including applicable marking and MHRA-registration requirements. Devices supplied in Northern Ireland are subject to the rules applicable there, including CE or CE-and-UKNI marking where required. Product-specific labelling identifies the manufacturer and, where required by the applicable regulatory regime, the UK Responsible Person, authorised representative or other responsible economic operator.
Descriptions of medical devices explain their intended purpose but do not constitute diagnosis or medical advice. The customer must check suitability and follow the instructions. If a device may be unsafe or may have contributed to injury or deterioration in health, the customer should stop using it where appropriate, seek professional advice, contact the Seller or manufacturer and may report the incident to the MHRA through the Yellow Card system. This is separate from statutory remedies against the Seller.

14. Liability

Nothing in these GTC excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory title, liability for defective products where it cannot be excluded, or any other liability that cannot lawfully be excluded or limited.
For Consumers, the Seller is responsible for foreseeable loss or damage caused by breach of the contract or failure to use reasonable care and skill. The Seller is not responsible to a Consumer for business losses arising because goods bought for private use were used for trade or business purposes. Section 19 contains the separate liability rules for Business Customers.

15. Newsletter

The Seller offers the customer an electronically provided service consisting of the sending of a newsletter.
The newsletter service consists of the Seller sending information with content related to the Seller's activity, including commercial information, free of charge to the e-mail address provided by the Customer.
The customer may subscribe through the Website only after a valid request or consent under applicable electronic-marketing and privacy law. Newsletter consent is separate from an order and is not required to purchase goods.
Newsletter graphics and content may be protected by copyright or other rights belonging to the Seller or third parties. They may be used only for personal purposes unless the right holder permits otherwise.
The Seller may use the services of third parties (subcontractors) to send the newsletter.
The newsletter service is offered for an indefinite period.
The customer may unsubscribe at any time, free of charge, through the link in each newsletter or by e-mailing shop@lionelo.com.
After an effective unsubscribe request, the Seller will stop sending marketing newsletters. This does not prevent the Seller from sending non-marketing communications that are reasonably necessary for the performance of a contract, customer service, legal compliance, product safety, recalls or similar purposes.
The customer can subscribe to the newsletter service again at any time.

16. Data protection

The Seller processes personal data in accordance with applicable UK data protection and privacy law, including the UK GDPR, the Data Protection Act 2018 and, for electronic marketing and cookies, the Privacy and Electronic Communications Regulations 2003, as amended, where applicable.
Personal data is processed only for specified lawful purposes, including operating the Website and Account, concluding and performing contracts, handling payments, delivery, complaints, fraud prevention, product safety, legal compliance and, where a valid basis exists, marketing.
The Seller applies appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Data may be processed in the United Kingdom, European Economic Area or another country where an applicable adequacy regulation or another lawful transfer safeguard is in place. The Seller does not represent that all processing occurs only in EU Member States.
The Seller may use processors and other service providers for hosting, payments, delivery, customer service, analytics and marketing. They receive data only where necessary and under the role and safeguards described in the Privacy Policy.
Data subjects may exercise the rights available under applicable law, which may include access, rectification, erasure, restriction, objection, portability and the right to complain to the competent supervisory authority. The availability of a right depends on its statutory conditions.
Detailed information about controllers, purposes, legal bases, recipients, transfers, retention periods and rights is set out in the Privacy Policy and Cookie Policy available on the Website.

17. Out-of-court complaint and redress methods

A Consumer should first contact the Seller using the contact details in section 1 so that the complaint can be investigated directly. The Seller will communicate the outcome in writing or another durable medium where appropriate.
Because the Seller is established in Poland, a UK-resident Consumer may obtain free, impartial assistance with a cross-border complaint from the UK International Consumer Centre (UKICC) at https://www.ukicc.info after first attempting to resolve the matter directly with the Seller.
General consumer advice is available from Citizens Advice in England and Wales (https://www.citizensadvice.org.uk), Advice Direct Scotland in Scotland (https://www.advice.scot), and Consumerline in Northern Ireland (https://www.nidirect.gov.uk/contacts/consumerline).
The Seller is not currently required or committed to participate in a particular consumer ADR scheme for retail goods.
Where the Seller is required by legislation or contract to participate in ADR or another complaint-resolution arrangement, the Consumer will be informed of that arrangement when the Seller communicates the outcome of the complaint, in accordance with section 308 of the Digital Markets, Competition and Consumers Act 2024.
Use of advice or ADR is voluntary unless applicable law or a binding scheme provides otherwise and does not prevent either party from bringing court proceedings.

18. Applicable law and place of jurisdiction

Consumer contracts are governed by the law of England and Wales. This choice does not deprive a Consumer of mandatory protections applying under the law of the country or part of the United Kingdom in which the Consumer habitually resides and to which the Seller directs its activities. A Consumer may bring proceedings in the courts of the part of the United Kingdom where the Consumer lives or in any other court having jurisdiction.

19. Provisions relating to Business Customers

This section applies only to a customer acting wholly or mainly for purposes relating to its trade, business, craft or profession (a “Business Customer”). By placing an order, the individual doing so confirms authority to bind the business identified in the order.
The Seller may reject an order before acceptance for availability, credit, compliance, fraud-prevention, export, product-safety or operational reasons. The Seller may limit payment methods or require full or partial payment in advance where stated before the contract is concluded.
Delivery dates for a Business Customer are estimates unless expressly agreed in writing to be binding. Risk passes on delivery to the agreed destination or, where the Business Customer appoints a carrier not offered by the Seller, on delivery to that carrier. Title remains with the Seller until all sums due for the goods have been paid in cleared funds.
Unless a quotation or product-specific term states otherwise, a Business Customer may request return of standard, unopened, unused and resaleable goods within 14 days of delivery. Prior written return authorisation is required and will not be unreasonably withheld where these conditions are met. Custom, personalised, opened hygiene-sensitive, installed, activated or clearance goods are excluded. The Business Customer bears outbound and return costs and any reasonable restocking cost disclosed before authorisation.
A Business Customer must inspect goods promptly. Apparent shortage or transit damage should be notified within 7 Working Days of delivery and latent defects promptly after discovery. Failure to do so does not exclude a claim where inspection could not reasonably have revealed the defect, but the Seller is not responsible for additional loss caused by unreasonable delay.
Terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and other implied terms are excluded to the fullest extent permitted by law and subject to the reasonableness requirement in the Unfair Contract Terms Act 1977. Any express product-specific written warranty remains subject to its stated scope and exclusions.
The Seller’s aggregate liability arising from a Business Customer’s contract is limited to 100% of the net price paid or payable for the affected order. The Seller is not liable for loss of profit, revenue, business, anticipated savings, goodwill or indirect or consequential loss. These limits do not apply to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, deliberate default, product liability which cannot be excluded, breach of confidentiality or data-protection obligations, infringement of third-party intellectual property, or any other liability that cannot lawfully be limited. All exclusions and limitations in this section apply only to the extent permitted by law and, where the Unfair Contract Terms Act 1977 applies, only insofar as they satisfy the applicable requirement of reasonableness.
Contracts with Business Customers are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction, although the Seller may bring proceedings for payment or protection of its rights in any court having jurisdiction over the Business Customer. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

20. Final provisions

None of the provisions serve to restrict the statutory rights of the consumer.
If any provision is invalid or unenforceable, it will be treated as modified to the minimum extent necessary or, if that is not possible, deleted. The remaining provisions continue in effect.
The Seller may amend these GTC for future orders because of changes in law, the Website, payment or delivery methods, product range, security or business operations. The version accepted for an order continues to govern that contract. Registered users will receive reasonable advance notice of a material change affecting an ongoing Account service. These GTC take effect on 30 September 2026.

Sample faulty goods / complaint form

(This form is optional. Complete it only if you wish to make a statutory complaint about goods.)

BRANDLINE GROUP spółka z ograniczoną odpowiedzialnością

ul. Adama Kręglewskiego 1

61-248 Poznań

Poland

Telephone: +48 61 222 29 79

E-mail: shop@lionelo.com

Address for complaint goods — send goods only when requested:

Brandline Group
Panattoni Park X
ul. Fabryczna 11, budynek B
62-023 Żerniki
Poland

Name and surname of the Consumer: ___________________________________________

Address, e-mail and telephone: ___________________________________________

Order number and delivery date: ___________________________________________

Product/model, quantity and serial number (if any): ___________________________________________

Description of the fault and date discovered: ___________________________________________

________________________________________________________________________________

Preferred statutory remedy (subject to the statutory conditions):

☐ short-term rejection and refund ☐ repair ☐ replacement

☐ price reduction ☐ final rejection and refund

Date: ___________________________________________

Signature of the Consumer [only if submitted on paper]

___________________________________________