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Technical support

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Frequently Asked Questions

Yes. You do not need a warranty card to have your product repaired under the warranty. In that case you need to deliver it with a proof of purchase e.g. a receipt or an invoice. Sending the proof of purchase together with the device is enough to claim the warranty repair.

In that case, it is best to contact the shop where you bought the product to obtain a copy of the proof of purchase. Such duplicate will be accepted by the service. Every store (including online stores) is obliged to add a proof of purchase, such as an invoice or a receipt, to the purchased device.

We recommend sending the whole set. In that case technicians will be able to check whether the new component operates properly as a part of the complete unit. In some cases the replacement of a particular part does not solve the problem. Therefore, it is recommended to send the whole product box with all the items. If in doubt, please call our customer service department.

In order to send the unit to the service site, please fill in the complaint form on:
http://lionelo.com/raport-repair/

and send the device (the whole product box with all accessories) using the address details given after filling in the form. The information on the shipping address and complaint details will also be sent to the e-mail address given in the form.

The service makes every effort to ensure that every complaint is processed within the shortest time possible. This time is no longer than 21 working days from the date of delivery, provided the needed parts are available at the service site. In the case of their absence this time may be extended as described in the warranty card.

We are at your disposal!

If you have not found the answer to your question, please call +48 61 222 29 80 or fill in the contact form contact form.




Warranty claim

Have you contacted technical support and it turned out that your product needs to be sent to the service site?
Do not hesitate. Claim the warranty repair and we will do our best to help you!
(Service is available for both private and business customers).

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